Terms

By , October 30, 2014 2:07 am

Patty Beecham Productions Terms and Conditions:

Timeliness: After the client supplies the requested information to complete videography as contracted, Patty Beecham Productions will provide an estimated date when the video presentation will be completed for the client’s feedback and minor edits. All work will be completed in a timely manner subject to acts of God, equipment failure, or other circumstances beyond Patty Beecham Productions’ control.

Project Deadlines/Timeframes: Unless other arrangements are made, the client agrees to sign off on the video and any other contracted services (or accept work as presented) within 30 days from the date of receipt of video or photography presentation. The client also agrees that he or she is solely responsible for meeting this deadline and that Patty Beecham Productions is neither liable nor responsible for incorporating any minor changes or edits to the video requested by the client after the expiration of the 30-day window without an additional fee which will be quoted.

Pricing: Patty Beecham Productions advises that estimates and prices are good for 60 days from the time of order placement. Current prices apply if an order is “shelved” and resumed after 60 days.

Protected Property Rights: Patty Beecham Productions retains intellectual property ownership of all videos and images produced. Each piece is carefully composed to ensure individuals’ and family’s needs are observed effectively against strict and unique criteria as discussed in initial consultation. Clients may use these videos at their discretion with the exception of re-selling. This policy protects the integrity and quality of Patty Beecham Productions professional photography and videography, and clients’ rights to have an individually crafted memorable presentation. Clients may distribute their video or photos via any form of electronic transmission. Client further understands that unless otherwise specified, Patty Beecham Productions reserves the right to use client’s video excerpts as samples in print and/or online, with all identifying client information and personally identifiable facts amended to protect client anonymity. Clients reserve the right to refuse the use of anonymous samples by striking this phrase in this agreement.

Edits: Up to two sets of minor edits to videos and music (based on original material provided and initial consultation) are included in the quoted fee. Edits do not include new content. Discretionary edits or more than two sets of edits will mean reworking the documents and additional consultation fees may apply ($25 minimum charge). Additionally, a significant departure from the original video presentation will incur additional fees as this constitutes a completely different video and viewed by Patty Beecham Productions as a different project.

Proofreading/Typographical Errors: Clients will receive proofreading instructions and are asked to check all names and titles on videos for accuracy and completeness. If corrections are needed, clients are asked to raise them with Patty Beecham Productions and there will be no charge. Patty Beecham Productions is explicitly not responsible for errors or omissions that are “missed” during the client proofreading process. Patty Beecham Productions assumes no liability after the video has been reviewed for errors by the client and the ‘Final Release’ form has been signed.

Liability Disclaimer: Patty Beecham Productions is not liable for information obtained from a client that is inaccurate or incorrect. Patty Beecham Productions does not research or investigate any information given by the client and assumes the client has provided the right information. Patty Beecham Productions’ liability is limited to completion of contracted work. Client will indemnify and hold Patty Beecham Productions free and harmless from any obligations, costs, claims, judgements, or legal fees arising from, growing out of, or in any way connected with the services rendered to the client under the terms of this agreement.

Client Responsibility: It is the responsibility of the client, and in the client’s best interests, to supply Patty Beecham Productions with all requested information and to work collaboratively to complete a custom package that reflects each individual’s style, memories, and history. Patty Beecham Productions relies on active client participation in this process to achieve the best outcome possible so that the initial presentation requires no edits and is ready for handover.

Electronic Files: Patty Beecham Productions cannot guarantee the compatibility of computer files with client systems or that videos will be playable on every device. Patty Beecham Productions is a professional photography and videography firm and not a computer or media instructor. Due to the varying nature of computers, PVRs, DVDs and devices, Patty Beecham Productions cannot guarantee that documents will appear perfectly on every screen. While Patty Beecham Productions takes every step to ensure client satisfaction, some issues are beyond their control and require the client to research and find solutions independently.

Payment and Refund Policy: By commissioning work by Patty Beecham Productions, the client acknowledges that fees are for personalised services and as such are non-refundable. Full payment is required before work commences. Project cancellation by the client prior to completion will result in a partial refund of payment made to compensate Patty Beecham Productions for time spent preparing in advance of and for time spent in conducting preparatory research and consultations. The exact refund amount will be determined by Patty Beecham Productions based on a reasonable estimate of the time already spent on the project (including consultation time) and work completed at time of cancellation. Patty Beecham Productions also retains the right to cancel any project at any time (with an explanation provided in writing to the client) and agrees to issue a project refund to the client as result of said cancellation. Client shall hold Patty Beecham Productions harmless for any project that is cancelled prior to completion.

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